Your information technology systems are vital to the operation of your organization. Not only can down-time interrupt your business, but it can also cost your organization serious dollars in lost sales and productivity. In today’s complex network environments, you need to have the expertise in order to minimize down-time, and maximize efficiency. RTI Technologies has designed multiple programs that will aid your organization in providing quality support to your environment.
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BANK OF HOURS
Regardless of your organizations size, you need to have the flexibility and accessibility of quality technical support and service. By purchasing a bank of hours, you will receive quality service at discounted rates. These hours can be used for any IT related work from technical support to consulting. There is no expiration date and you can use the hours on a needs basis.RTI TECHNOLOGIES SUPPORT PLANS
Our support plans are designed to provide your organization with support services for your network infrastructure. Guaranteed response times, and our multi-vendor partnerships will ensure quick resolution times. Support plans guarantee high availability for your network operating system and critical client-server applications.HARDWARE MAINTENANCE
Whether you require a service contract for your file server or network device, RTI Technologies technical experts can respond quickly and efficiently to get you up and running. Our hardware maintenance programs cover everything from servers to laptops, to your networking infrastructure such as switches and routers. Various plans exist, that will address any requirement you may have.Our full line of Service Level Agreements can be mixed and matched with other offerings to ensure that your organization has the support level you require, with qualified experts and engineers at your disposal.
BANK OF HOURS
SUPPORT PLANS
HARDWARE MAINTENANCE
